Picked up our new Toy Hauler yesterday and we are in love! Yes, we LOVE our camper, however, I am talking about the experience we had with our salesperson Arrissa and Stan in Finance. As this is our second camper, we have had experience with purchasing from an RV dealer before and let me say, from beginning to end, even from the first internet contact with John we couldn't be happier and it was an entire 180 from when we purchased from the big chain! I have been in the auto business for over 20 years so I know great customer service and this was it! Also, Garrett that did our walk thru yesterday was amazing! He knew the answers to all of our questions as this camper was completely different from our other one. We still have a lot to learn about the newest member of our family, one thing I know we won''t ever have to decide upon again, is where we will purchase from now on and if possible, have our service work done as I can only assume they expect the same in service as they do in sales! Thanks again so much RV Outlet USA and especially Arrissa, Stan and Garrett. Oh, and before I forget the gentleman, whose name I didn't get, who cleaned up our unit, as it was not new but new to us - thank you for the amazing job you did! It looked awesome!!! (and my 7 year old said thank you for getting the dead stinkbug out of her loft - lol) Margaret and Michael
We just completed the purchase of our first Class A motorhome. Everyone – and we truly mean everyone – at RV Outlet USA were outstanding in every aspect concerning this crucial part of our new adventure. After much research, discussing, and looking, we pretty much knew what motor coach we wanted. Yes, like all prudent shoppers, we visited several other dealerships in our quest. In most cases, it was not a pleasant or particularly enjoyable experience for us. Then, we met a couple that suggested RV Outlet USA. These kind folks could not have been more complemintary concerning their treatment and the deal they received. Since all we were experiencing at these other dealerships was frustration, we thought, why not? That evening, we viewed the website and saw exactly what we wanted. I sent an inquiring email and received a prompt response and follow-up phone call. (A major improvement over our previous experiences.) On the other end of the phone was Mr. John Severson, I explained how we wanted to proceed. His response was, “no problem.” After what we had experienced at previous dealerships, we were stunned and our hopes cautiously restored. We made the over 100-mile trek to Myrtle Beach. In less than an hour, we had a deal on the books for significantly less than all the other dealerships had proposed! Considering this was our first motorhome purchase, we had a lot of questions. Every person we dealt with was extremely professional, patient, kind, and fully answered our questions. If you are in the market for a RV of any kind, you owe it to yourself and your wallet or purse to visit with RV Outlet USA.
I bought a Big Horn 3970RD from Wayne Huffman in Long, SC. My experience with him and everyone at the dealership there could not have been better! They made the process fun. When I got the RV back to to Maggie Valley, I had 3 problems with my new camper. Heartland worked with a local freelance RV repairman and all problems were fixed. Wayne, Stan, and Bill were the best! Before I bought the RV, I flew in from Atlanta to Myrtle Beach, Wayne picked us up at the airport and drove us back later that day. Thank you for the pleasant experience! Pat and Barbara Fox
I'm sending you a email to let you know that we went down to RV Outlet USA in North Myrtle Beach S.C. to pick up our 2016 Forest River Georgetown RV. Because of the heavy rains on Friday night, it delayed me in getting my whole unit all hooked up until Saturday morning which delayed us a little on leaving Saturday morning. We called John to let him know when we pushed off and we were running behind. John was very nice and understanding and said see ya when you get here. When we arrived and we met John and Bill which they both were very nice. We unhooked our trade in and they took us over to meet Cap and he walked us all through the RV and went over everything, plus documented things that needed fixing. He took his time and answered all our questions! Never rushing us. I know you guys close at 3 and we were way past that but no one rushed us. Then they took us into Stan which he too was very nice and professional. He took his time and went through all the paperwork with us and answered all our questions. Bill was outstanding and very helpful and is going to address the issue with our new RV. We had a very nice experience and felt like we were taken care of. We have a lot of other friends with RVs and trailers and will be telling them all about your facilities and our wonderful experience. Thank you for working everything out and making it right for us!! We are looking forward to making a lot of great memories with our new RV!!
We would like to take a few minutes to thank all those that helped make our RV purchase a remarkable and memorable experience. From the first time we stepped in the door until we left with our new toy hauler, we felt like family at RV Outlet. Wayne, our sales person helped us through this process with ease. He answered all of our questions and is definitely NOT one of those pressure sales people we've dealt with at other RV dealers. On the day we picked up our new toy hauler, Wayne arrange for the service guys to check our electric brake system in our van to ensure it would be safe. When it was deemed it needed to be replace, they jumped right on it during a busy Saturday morning and installed a new system fast and at a very reasonable price. This is definitely a team operation and these folks are top notch. We highly recommend anyone considering a RV to go to RV Outlet for an absolutely amazing experience. Jeff and Carm
We wanted to thank RV Outlet USA for the outstanding help in finding us a great bunkhouse 5th wheel for an terrific price. Jamie Merricks is a highly experienced , patient, vigilant, and caring sales person. She spent a significant amount of time in helping us find a camper that was within our budget while meeting the needs of our family. Jamie was extremely professional as compared to other dealers who chose to spend time attempting to tear down the reputation of RV Outlet USA. I spent a lot of time shopping for our camper across many dealerships and this dealership offered the best price while offering a tremendous selection. I found that RV Outlet USA is a very respectable family owned and operated business. Upon arriving for the pickup, everything was ready to go. Jamie educated me on everything about the camper and the technician came out to explain the 5th wheel hitch and how to connect and disconnect from the camper. A couple minor issues were found during the walk-through, but Jamie was quick to take pictures and followed up with needed service. We are very impressed with this dealership and highly recommend them. Great job RV Outlet USA!!!
I bought my 2016 Outlaw 29H from RV Outlet last year in March. The whole process from start to finish was outstanding. Wayne, our salesman, did not try to up sell us or try selling us anything we didn't want or need. We actually live close to 2 hours away from them with numerous RV dealerships much closer. Every time we went and looked at other places we were swarmed with sales people and pressured to "Buy Now." RV Outlet was attentive without being intrusive. It was a welcome respite at RV Outlet to just look and make our own decisions. We were already pretty set on the unit we bought. On top of all that, RV Outlet beat every other quote we had received without knowing what other offers had been presented to us. After the sale their service has been outstanding! Josh, BJ, and the entire staff at RV Outlet has provided excellent customer service and help. I am a first time RV owner and have had numerous questions and a couple of issues with the motor home. They answered all of my questions, performed any all services and repairs quickly, and always treated us like we were family! I will buy more RV's in my life time, but, I will only buy from RV Outlet USA! Thanks to Josh, Wayne, BJ, and the entire RV Outlet team!
Dealing with RV Outlet was by far the best experience we have ever had when purchasing an RV (this is our fourth and hopefully last)! The prices are great and the staff is extremely professional. I began corresponding with the sales staff in early March. I was looking to purchase a used Tiffin Allegro Bay. Ultimately, I was matched with Dawn who handled our transaction. Dawn was GREAT!! She described the coach to me over the phone and was able to answer all of my questions. I was trading in an older coach and she helped walk me through the process so there were no hidden fees or surprises. After driving 4 hours to complete the transaction, we were disappointed to see that the new coach was not ready. However, the owners and staff immediately ensured that we were taken care by getting us a rental car so we could travel back home, we left out trade-in at their business, and even paid for another extended warranty inspection. How great is that!! Less than one week later we traveled back down and all of the prior issues on the RV had not only been repaired but some that we didn''t even ask for were taken care of. This business is extremely honest and trustworthy! Everyone from the owners to the mechanics are extremely nice, knowledgeable, and extremely easy to work with. I highly recommend going to RV Outlet if you''re in the market for an RV. This business ROCKS!!!
I recently purchased a 2003 Roadmaster toy hauler from you and am very pleased with it. It was exactly the condition you described online. Thank you so much for the courteous service. Justin came into the dealership on his day off to complete the sale with me. I would recommend RV Outlet USA to everyone. Becky Reeder Birdseye, IN
My wife and I drove over 10 hours one-way on Black Friday to purchase a fifth wheel she’d been looking at for over 2 months on www.rv007.com. I personally was a little skeptical about driving so far to make such a large purchase. RV Outlet USA is probably the most professional dealership I’ve ever worked with. The entire staff are TRUE to their WORD. Absolutely NO Hidden FEEs, I paid exactly what was agreed upon over the phone contingent upon my examination of the RV. The RV was clean and ready for my inspection however, it was missing the icemaker container and the central vacuum attachments. The salesperson stated they would order them. We both thought that would be the end of it and that we’d have to make these purchases ourselves. Within three weeks of our purchase, two boxes arrived containing the items. Way to GO!!! Best Customer Service Ever!!! Will definitely do business with RV Outlet USA again!!! PS…Other dealerships could learn from them!!!
We searched for a Wildwood 37Bhsss2q all over. Made Purchase over phone.... had our unit delivered to Myrtle Beach in SC. Paid thousands less than our area for newer model. Called service department several times with questions and they have been great. High recommend..don''t hesitate buying over the phone. Joy
We have bought several RV''s over the years and RV Outlet has been the easiest to deal with - it was GREAT (and refreshing)! We did everything over the phone and when we got there, they took care of all the details and made sure we were satisfied. Our salesman Wayne made sure everything was in order and Jason Merricks did a great job making sure the financing was right. And we had an awesome tech, Torrance, who worked hard to get the unit ready for us and handle the little things that always seem to come up when you inspect it. We are very satisfied and will drive 8 hours again the next time we are looking for an RV. Thank you everyone for making this an enjoyable experience!!
We bought a 2016 Outlaw 29H in May 2015. Our salesman was Wayne. Right from the start he was very helpful without being pushy. Just let us walk around and look. Never tried to "upsell" us in any way. It took a little while for it to be delivered, and they actually had Thor contact us to give us updates. This was our first RV purchase and it was actually easy and pleasant. There was a problem with the front end alignment and they took care of it immediately. On top of all that they beat all of the major RV outlets in price - virtually no comparison! Outstanding customer service, great pricing, and a knowledgeable, friendly staff! I highly recommend RV Outlet to anyone seeking to purchase an RV. Mike and Brenda
Just wanted to give a HUGE THANK YOU to Jason Merricks for making our first 5th wheel purchase a great experience!!! Jason was extremely knowledgeable in all of the units that we looked at and helped us make the best decision for our family. He was fantastic during the walk through and went above and beyond for us. Also wanted to thank Mike in finance for going over all of the papers and numbers numerous times so that we knew exactly what we were signing!! Also, big thanks and praise for the guys in the shop, they really go above and beyond to make sure that you, your truck and trailer are in tip top shape and taken care of before leaving the facility. We were referred to RV Outlet by some friends of ours and we had such a wonderful experience that we will definitely be back for our next purchase and we will refer our friends and family as well. Great job everyone!! Thank you!! Robbie and Katie
I drove 17hrs round trip from PA to RV Outlet USA in Danville, Va. to purchase my used toy hauler and was very pleased with the staff at RV Outlet. Great service, very nice people, NO HIGH PRESSURE SALES, and NO HIDDEN FEES! The toy hauler I purchased was just as it was described to me over the phone. The unit was cleaned, serviced and ready to go! They have a large selection of new and used toy haulers. Big thanks to Larry Ross our sales person, David, Chris and the entire staff at RV Outlet USA. I would recommend RV Outlet to anyone looking to purchase an RV. Great prices, people and service! Well worth the trip from PA. Thanks again, John and Cindy from PA.
Allie and I just purchased a 2015 Hurricane 34J on June 26 and by far, this is the best dealership we have dealt with. The entire staff were friendly and always willing to assist you in a no hassle environment. During our experience I felt at ease the whole time. Plenty of joking and making of new friends. It was worth the 3 hour travel time! Hopefully within the next year we won't have to see the service department for warranty repairs, but I am sure that if we do BJ and the est of the service department will take good care of us. Thank You RV Outlet USA for a great experience!
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