I brought in my 2014 Thor Freedom Elite for service back at the end of October for a second try at a Starter issue. I wanted to say that I have been to other RV repair facilities and RV Outlet is head and shoulder above the rest! You get a friendly greeting when you come in and if Chris is the example of other service managers then you will go a long way. Chris was able to work with me and help me get through the struggles with my extended service company plus during a time of personal loss, Chris was understanding of our loss and the time commitment we had to make out of state for an extended period of time. Upon picking up our RV we find the work was done well and the RV was in good shape all around (even clean). Many thanks for being "head and shoulders" above the rest. We certainly will return if we need further service work done and especially if we want to upgrade. Kindly, C. Clark
Salesperson: Chris (Service Manager)
Thank you to Ryan, Stan, and Terry. Excellent customer service and smooth transition from old camper to new camper. Since we drove from PA to SC to get the new camper, they provided a lounge for the kids and dogs to hang out in while we got everything in order. We looked at many different dealers and dealt with many different sales reps looking for our camper. This group was by far the best we dealt with. Kudos to you! Highly recommend. The Gambler family
Me and my wife put about 2 months of research into buying a travel trailer. We visited two lots in GA where we are stationed and reached out to maybe 15 other dealers around the east coast. In the end it was Greg from RV Outlet in North Myrtle Beach, SC that earned our business! We ended up purchasing a 2017 StarCraft Launch 24lrs. We never saw the trailer in person before buying and Greg and RV outlet made the whole process easy and seamless. They were even able to link us up with a company to ship the trailer to us. In the end we used our own financing, were not pressured into anything extra and walked away paying exactly what the internet price stated and nothing more. Literally the only dealer that had the out the door price on the web page that we went to or contacted! That was huge for us!!
2017 Starcraft Launch
Anyone that buys an RV anywhere else is throwing money out the window!! Best prices around, period. Matt our salesman, made it very painless to get everything done and out the door in record time. This is the 10th RV we have owned, and the whole experience was great. A big thank you to all the folks at RV Outlet for working together to get it done.I would highly recommend this dealer to everyone looking to purchase.
Dennis and Debbie
Recently purchased a Bighorn from RV Outlet USA in Longs, SC. No pressure sales, competitive pricing. John from sales, From set up and orientation, RV Outlet gets an A+. Mike delivered our rig and shared his years of experience with us. John from service came by to work out a few bugs, very professional and knowledgeable. Do not buy an RV without visiting RV Outlet USA in Longs SC.
Bighorn 5th wheel
Picked up our new Toy Hauler yesterday and we are in love! Yes, we LOVE our camper, however, I am talking about the experience we had with our salesperson Arrissa and Stan in Finance. As this is our second camper, we have had experience with purchasing from an RV dealer before and let me say, from beginning to end, even from the first internet contact with John we couldn't be happier and it was an entire 180 from when we purchased from the big chain! I have been in the auto business for over 20 years so I know great customer service and this was it! Also, Garrett that did our walk thru yesterday was amazing! He knew the answers to all of our questions as this camper was completely different from our other one. We still have a lot to learn about the newest member of our family, one thing I know we won''t ever have to decide upon again, is where we will purchase from now on and if possible, have our service work done as I can only assume they expect the same in service as they do in sales! Thanks again so much RV Outlet USA and especially Arrissa, Stan and Garrett. Oh, and before I forget the gentleman, whose name I didn't get, who cleaned up our unit, as it was not new but new to us - thank you for the amazing job you did! It looked awesome!!! (and my 7 year old said thank you for getting the dead stinkbug out of her loft - lol) Margaret and Michael
Margaret and Michael
Cyclone Toy Hauler
Salesperson: Arrissa / Stan
We just completed the purchase of our first Class A motorhome. Everyone – and we truly mean everyone – at RV Outlet USA were outstanding in every aspect concerning this crucial part of our new adventure. After much research, discussing, and looking, we pretty much knew what motor coach we wanted. Yes, like all prudent shoppers, we visited several other dealerships in our quest. In most cases, it was not a pleasant or particularly enjoyable experience for us. Then, we met a couple that suggested RV Outlet USA. These kind folks could not have been more complemintary concerning their treatment and the deal they received. Since all we were experiencing at these other dealerships was frustration, we thought, why not? That evening, we viewed the website and saw exactly what we wanted. I sent an inquiring email and received a prompt response and follow-up phone call. (A major improvement over our previous experiences.) On the other end of the phone was Mr. John Severson, I explained how we wanted to proceed. His response was, “no problem.” After what we had experienced at previous dealerships, we were stunned and our hopes cautiously restored. We made the over 100-mile trek to Myrtle Beach. In less than an hour, we had a deal on the books for significantly less than all the other dealerships had proposed! Considering this was our first motorhome purchase, we had a lot of questions. Every person we dealt with was extremely professional, patient, kind, and fully answered our questions. If you are in the market for a RV of any kind, you owe it to yourself and your wallet or purse to visit with RV Outlet USA.
Dr. Rick and Renee
2018 Thor Hurricane 34J
Salesperson: John Severson
I bought a Big Horn 3970RD from Wayne Huffman in Long, SC. My experience with him and everyone at the dealership there could not have been better! They made the process fun. When I got the RV back to to Maggie Valley, I had 3 problems with my new camper. Heartland worked with a local freelance RV repairman and all problems were fixed. Wayne, Stan, and Bill were the best! Before I bought the RV, I flew in from Atlanta to Myrtle Beach, Wayne picked us up at the airport and drove us back later that day. Thank you for the pleasant experience! Pat and Barbara Fox
Pat and Barbara
Bighorn 3970RD rear den 5th wheel
Salesperson: Wayne Huffman
I'm sending you a email to let you know that we went down to RV Outlet USA in North Myrtle Beach S.C. to pick up our 2016 Forest River Georgetown RV. Because of the heavy rains on Friday night, it delayed me in getting my whole unit all hooked up until Saturday morning which delayed us a little on leaving Saturday morning. We called John to let him know when we pushed off and we were running behind. John was very nice and understanding and said see ya when you get here. When we arrived and we met John and Bill which they both were very nice. We unhooked our trade in and they took us over to meet Cap and he walked us all through the RV and went over everything, plus documented things that needed fixing. He took his time and answered all our questions! Never rushing us. I know you guys close at 3 and we were way past that but no one rushed us. Then they took us into Stan which he too was very nice and professional. He took his time and went through all the paperwork with us and answered all our questions. Bill was outstanding and very helpful and is going to address the issue with our new RV. We had a very nice experience and felt like we were taken care of. We have a lot of other friends with RVs and trailers and will be telling them all about your facilities and our wonderful experience. Thank you for working everything out and making it right for us!! We are looking forward to making a lot of great memories with our new RV!!
2016 Forest River Georgetown 329TS
Salesperson: John Severson
We would like to take a few minutes to thank all those that helped make our RV purchase a remarkable and memorable experience. From the first time we stepped in the door until we left with our new toy hauler, we felt like family at RV Outlet. Wayne, our sales person helped us through this process with ease. He answered all of our questions and is definitely NOT one of those pressure sales people we've dealt with at other RV dealers. On the day we picked up our new toy hauler, Wayne arrange for the service guys to check our electric brake system in our van to ensure it would be safe. When it was deemed it needed to be replace, they jumped right on it during a busy Saturday morning and installed a new system fast and at a very reasonable price. This is definitely a team operation and these folks are top notch. We highly recommend anyone considering a RV to go to RV Outlet for an absolutely amazing experience. Jeff and Carm
We wanted to thank RV Outlet USA for the outstanding help in finding us a great bunkhouse 5th wheel for an terrific price. Jamie Merricks is a highly experienced , patient, vigilant, and caring sales person. She spent a significant amount of time in helping us find a camper that was within our budget while meeting the needs of our family. Jamie was extremely professional as compared to other dealers who chose to spend time attempting to tear down the reputation of RV Outlet USA. I spent a lot of time shopping for our camper across many dealerships and this dealership offered the best price while offering a tremendous selection. I found that RV Outlet USA is a very respectable family owned and operated business. Upon arriving for the pickup, everything was ready to go. Jamie educated me on everything about the camper and the technician came out to explain the 5th wheel hitch and how to connect and disconnect from the camper. A couple minor issues were found during the walk-through, but Jamie was quick to take pictures and followed up with needed service. We are very impressed with this dealership and highly recommend them. Great job RV Outlet USA!!!
Salesperson: Jamie Merricks
I bought my 2016 Outlaw 29H from RV Outlet last year in March. The whole process from start to finish was outstanding. Wayne, our salesman, did not try to up sell us or try selling us anything we didn't want or need. We actually live close to 2 hours away from them with numerous RV dealerships much closer. Every time we went and looked at other places we were swarmed with sales people and pressured to "Buy Now." RV Outlet was attentive without being intrusive. It was a welcome respite at RV Outlet to just look and make our own decisions. We were already pretty set on the unit we bought. On top of all that, RV Outlet beat every other quote we had received without knowing what other offers had been presented to us. After the sale their service has been outstanding! Josh, BJ, and the entire staff at RV Outlet has provided excellent customer service and help. I am a first time RV owner and have had numerous questions and a couple of issues with the motor home. They answered all of my questions, performed any all services and repairs quickly, and always treated us like we were family! I will buy more RV's in my life time, but, I will only buy from RV Outlet USA! Thanks to Josh, Wayne, BJ, and the entire RV Outlet team!
Salesperson: Wayne Evans
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